Payment Policy
Effective Date: January 17, 2025

At RivoBikeCare, we aim to provide a smooth and secure payment process for all customers. This Payment Policy outlines the payment methods, security measures, and terms related to processing payments for purchases made on our website brivobikecare.net. By making a purchase, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods for all purchases:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: A secure and convenient payment method for online purchases.
  • Other Secure Payment Methods: We may offer additional payment methods at checkout as applicable.

All payments must be made in USD (United States Dollar), and we do not accept payments in any other currencies.

2. Payment Processing

When you place an order on our website, your payment will be processed by a secure payment gateway. We use industry-standard encryption methods to ensure the protection of your payment information.

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with the details of your order. If you do not receive a confirmation email, please check your spam/junk folder or contact us for assistance.
  • Authorization: By submitting your payment details, you authorize RivoBikeCare to charge your chosen payment method for the total order amount, including applicable taxes and shipping fees.

3. Payment Security

We take the security of your payment information seriously. We use secure encryption protocols (SSL) to protect your personal and payment data. Our payment gateway providers also employ additional security measures to safeguard your information during the transaction process.

  • Data Protection: We do not store your sensitive payment information, such as credit card numbers, on our servers. All payment data is processed securely by third-party payment processors.
  • Fraud Prevention: We have measures in place to detect and prevent fraudulent transactions. In some cases, we may request additional information to verify your payment details before processing the order.

4. Payment Authorization and Fraud Prevention

In rare cases, our fraud detection system may flag a transaction for review. If your order is flagged for potential fraud, we may contact you to verify the payment details before processing the order.

If we are unable to verify the payment or if the payment is declined, your order may be canceled, and you will be notified via email.

5. Pricing and Taxes

  • Prices: The prices listed on our website are in USD (United States Dollar) and are subject to change without notice. Prices may fluctuate due to promotions, discounts, or changes in product availability.
  • Sales Tax: Sales tax will be applied to your order based on your shipping address and the relevant tax laws of your location. The total tax amount will be calculated and displayed during checkout.

6. Order Modifications and Cancellations

Once your payment is processed and your order is confirmed, we begin preparing your order for shipment. If you need to make any changes to your order or cancel it, please contact us immediately. We may be able to modify or cancel the order within 24 hours of purchase, depending on the status of the processing.

  • Order Modifications: After the order is confirmed and processed, modifications may not be possible. Please verify all details before completing your purchase.
  • Order Cancellation: Orders can be canceled within 24 hours after the order is placed. After this period, cancellations may not be possible if the order has already been shipped.

To request an order modification or cancellation, please contact us at info@rivobikecare.net or call +1 740-310-9718.

7. Payment Disputes

If you believe there is an issue with the payment or you want to dispute a charge, please contact our customer support team. We will review the issue and work with you to resolve the matter. Please note that unauthorized chargebacks or payment disputes may result in the suspension of your account or future transactions.

8. Currency Conversion

All transactions will be processed in USD (United States Dollar). If you are paying with an international payment method, your bank or payment provider may apply a currency conversion fee. This fee is determined by your bank and is beyond our control.

9. Billing Information

You must provide accurate and complete billing information when making a payment. This includes your name, billing address, phone number, and payment method details.

We are not responsible for any delays or issues that arise from inaccurate billing information. Please ensure that all information is correct before completing your order.

10. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend reviewing this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about our Payment Policy, or if you need assistance with processing a payment, please contact us:

  • Email: info@rivobikecare.net
  • Phone: +1 740-310-9718
  • Address: 2556 Lowes Alley, Saint Clairsville, Ohio, United States